📝 From Laura’s Desk

This week’s newsletter is all about one thing: the people.

Yes, AI is coming—and fast. But no matter how advanced the technology gets, your team is still the most important part of the equation. The more we help our team members understand that they matter, that they’re not being replaced but supported, the smoother this transition will be.

As the founder of Front Office Rocks, my mission has always been to elevate and empower dental teams. That’s why this week’s Brush Up on AI is focused on how to talk to your team about AI, how to include them in the conversation, and how to use AI with them—not around them.

Let’s use AI not just to run a more efficient practice, but to build a stronger, more connected team. Because no matter what tools we add, our people are the heart of it all. 💙

Sometimes just having the right words is all that matters.

Sometimes, having the right words makes all the difference—whether you're training a team member, writing a job ad, or prompting AI for help. The way we ask, explain, and guide shapes the outcome. In a world where AI is becoming part of our daily workflow, learning to use the right language is more powerful than ever.

🧠 1. ChatGPT for Personality Insights & Communication Styles

Use it to: Understand team dynamics and adapt communication.

🗣️ Prompt: "Explain how to communicate effectively with someone who is a detail-oriented introvert in a dental office setting."

💬 Team Activity: Have each team member answer a few fun questions and plug their answers into ChatGPT to get a mini “working style” summary. Share at your next huddle!

🎯 2. AI-Generated Icebreakers or Huddle Starters

Use it to: Create quick, fun prompts to kick off team meetings.

🤖 Prompt: "Give me 5 creative icebreaker questions for a dental team meeting."

💡 Use it weekly to lighten the mood and build connection!

🧩 3. Notion AI or ChatGPT for Team Role Clarity

Use it to: Define roles and responsibilities to reduce tension and increase collaboration.

✅ Prompt: "Create a clear list of front office vs. back office responsibilities in a dental practice."

🛠 Use it to create handbooks or onboarding tools for better team alignment.

🎁 4. AI for Team Recognition & Appreciation

Use it to: Write thoughtful recognition messages or employee shout-outs.

🏆 Prompt: "Write a short, warm thank-you note to a dental assistant who went above and beyond this week."

🎉 Print and post on a recognition board or read aloud during team meetings.

🤝 5. AI for Team Conflict Coaching

Use it to: Get suggestions for resolving team tension.

🔍 Prompt: "Give me 3 ways to handle conflict between two dental team members with different work styles."

✨ Use this to support better communication and leadership.

📅 6. AI to Plan Team Events or Celebrations

Use it to: Plan a fun outing, in-office party, or theme day.

🎈 Prompt: "Plan a 1-hour dental office celebration for Dental Assistant Recognition Week with food, activities, and a small gift."

I’m so excited to let you in on something brand new—and you’re the very first to hear about it! 🎉

I’m hosting a 2-day, live, hands-on AI workshop in San Diego, created specifically for doctors, team members, or anyone who wants to learn how to actually use AI in a dental setting.

We’ll cover everything from the basics to real-life applications that can save time, boost efficiency, and support your practice’s growth—no tech background required. Just curiosity and a willingness to learnAnd let’s be honest... it’s San Diego. 🌴🌞 Learning, AI, sunshine—what could be bad about that? 😄

I can’t wait to see you there and teach you everything I’ve learned about bringing AI to life in dentistry.

🗓️ I’m offering two dates to choose from so you can find what works best for your schedule: 👉 June 20 & 20 or July 18 & 19

I love to have you as part of our community, and I would love your help in spreading the word! If you’ve enjoyed this newsletter and found it valuable, please consider sharing it with friends or colleagues who might also benefit from the content.

🤝Sponsor Spotlight

💡 Why I’m Excited About VoiceCare.ai

What makes VoiceCare.ai stand out is how it streamlines some of the most time-consuming and critical tasks in a dental office—insurance verification and denial management. With AI-powered automation, your team can ensure accurate billing, cleaner claims, and faster reimbursements, all while reducing revenue leakage.

But it doesn’t stop there—VoiceCare also allows you to customize conversations based on your specific needs, so you’re asking the right questions to get better outcomes for your patients. And when you need to find past conversations, its searchable transcripts and call summaries make it easy to pull structured data from any interaction.

It’s a smart, efficient way to support your team, boost revenue integrity, and stay focused on what matters most—caring for your patients. 🦷💡