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Brush Up on AI newsletter - Change in Dental Over The Years

....your go-to spot for practical tips, fresh ideas, and must-know updates on how AI is transforming the dental world (and beyond).

📝 From Laura’s Desk

If you’ve been in dentistry for more than a minute, then you have seen some serious changes…. Seriously—remember darkrooms? 🙈 I do. We used to huddle around those little X-ray films, squinting like detectives. Now? One click and boom—digital images, clearer than ever.

How about paper schedule books the size of encyclopedias? If you lost that thing, you were basically closed for the week. Now, patients book online at 10 p.m. while binge-watching Netflix.

I even remember learning from the legends—Linda Miles and Lois Banta—how to send insurance claims through the mail: what to highlight, what attachments were required, how to paperclip it all just right. Now? It’s all digital, submitted instantly with a few clicks (and thankfully, no paper cuts involved).

And don’t get me started on software updates. I used to load mine using floppy disks. FLOPPY. DISKS. (If you’re under 35, Google it and prepare to laugh.) Now? Updates happen automatically while I’m sipping coffee and wondering what day it is.

Here’s the deal: AI isn’t the first big change in dentistry—it’s just the fastest one.
And yeah, that can feel a little overwhelming. But it’s also exciting. It means we’re not stuck—we’re still growing.

You don’t need to know it all. You just need to stay open. Just like you did when you went digital, embraced cloud software, or texted your first patient a reminder instead of calling.

Change isn’t the enemy. Exhaustion is. And AI is here to help—not replace.

Let’s stay curious. Let’s lead with laughter. And let’s keep making progress—one update (and maybe one awkward learning curve) at a time.

🛠️ Talking Tech

How to Discuss AI With the Companies You Work With (and the Ones You’re Considering)

We’ve seen a lot of change in our careers—from darkrooms to digital sensors, paper charts to cloud-based systems. AI is the next evolution—but it’s coming at us faster than ever.

As a dentist or practice leader, you’re probably already using AI in some form—even if no one’s told you. Many of the companies you work with (practice management software, phone systems, imaging tools, etc.) are adding AI quietly into their platforms.

At the same time, the dental industry is seeing a wave of new tech companies claiming to be the next best thing—offering AI tools to streamline your workflow, boost case acceptance, or manage your front office.

Some of these are exciting.

Others? 🚩 Let’s just say they don’t know what an EOB is.

💬 Questions to Ask the Companies You Already Work With:

These partners may be adding AI into your existing tools—so ask them:

  • Are you currently using AI in your platform? If so, how?

  • What part of the process does AI enhance (diagnostics, scheduling, automation)?

  • Can you show us what’s changing and how it impacts our workflow?

  • What training or support do you offer so our team can use this AI effectively?

  • How do you protect patient data and maintain HIPAA compliance with your AI features?

  • Is there a way to turn off or adjust the AI features if they don’t fit our workflow yet?

  • How do you monitor the accuracy or performance of your AI over time?

  • What role does the dental team still need to play when using this feature (clinical judgment, oversight, etc.)?

🚨 Questions to Ask New AI Companies:
(Especially Those New to Dental)

Vet new vendors carefully. Even if the tech is cool, it has to work in a dental setting.

  • Do you have dental professionals on your team or in your product development process?

  • What real-world dental experience does your team have?

  • How do you handle integration with existing dental software?

  • What kind of results or case studies do you have from actual dental practices?

  • How do you address HIPAA compliance, security, and reliability?

  • Can I talk to a current dental client who’s using your product?

  • What happens if your tool makes an error or gives incorrect output? Who’s accountable?

🧠 Bottom Line:

AI is here—but not all “AI” is created equal.
You don’t have to understand the backend tech—but you do need to ask the right questions.
The right partner will welcome your curiosity and have nothing to hide.

 🔐 The Password Problem in Dental Offices

Remember when your password was just your anniversary or your kid’s name? Back in the early days of dentistry (and tech), that was enough. Easy to remember, easy to share. But then… the hackers came. 😅

From "Fluffy123" to Full-Blown Frustration.

Suddenly, we needed at least:
• One capital letter
• One number
• One special character
• Oh—and it had to change every 90 days.

Now, fast forward to today:
Your dental practice might be juggling 10+ platforms—practice management software, insurance portals, AI tools, marketing dashboards, phone systems, and more. Every. Single. One. Needs. A. Login.

And when one team member leaves or you update one password?
🌀 Cue the chaos.
Now you're chasing down who has the latest version, where it’s stored, if it’s compliant, and whether your front office wrote it on a sticky note stuck to a monitor. (You know they did.)

🧩 Here’s Where Unify Dental Comes In

One Log In Per Employee to Lead Them To All The Log Ins They Need For Their Position

Unify Dental isn’t just another software—it’s a centralized platform that connects all your tools into one clean, easy-to-use interface.
No more scattered logins. No more digital hide-and-seek.

✅ One login to access scheduling, phones, forms, AI tools, and more
✅ Real-time visibility across your team and systems
✅ A streamlined, secure way to reduce compliance headaches and wasted time

In a time when your tech stack is growing fast, Unify is the behind-the-scenes hero helping you keep it all together—safely, efficiently, and without post-it notes.

I’m so excited to let you in on something brand new—and you’re the very first to hear about it! 🎉

I’m hosting a 2-day, live, hands-on AI workshop in San Diego, created specifically for doctors, team members, or anyone who wants to learn how to actually use AI in a dental setting.

We’ll cover everything from the basics to real-life applications that can save time, boost efficiency, and support your practice’s growth—no tech background required. Just curiosity and a willingness to learnAnd let’s be honest... it’s San Diego. 🌴🌞 Learning, AI, sunshine—what could be bad about that? 😄

I can’t wait to see you there and teach you everything I’ve learned about bringing AI to life in dentistry.

🗓️ I’m offering two dates to choose from so you can find what works best for your schedule: 👉 June 20 & 21 or July 18 & 19

DNTL is transforming dental insurance management by combining expert outsourcing with AI technology

Mango Voice is a game changer with its new AI-powered call notes feature, automatically capturing key details from every patient call so your team doesn’t have to.

Hello Annie is revolutionizing dental communication with AI chat that supports patients 24/7, making front office tasks more efficient and seamless

AI-powered phone assistant designed specifically for dental practices, helping capture missed calls, streamline scheduling, and enhance patient communication 24/7.

Stratus simplifies dental practice management by combining powerful AI tools with intuitive workflows, helping teams streamline operations and enhance patient care.

Platform that connects and analyzes data across your dental software systems, giving practices real-time insights to improve operations, team performance, and patient outcomes.